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Terms of use and sale

Dear users, please read the following conditions carefully before using our services. Each visit to our site, as well as a purchase, means that you have read these terms and that you agree with them in their entirety. If they are unacceptable to you, please do not use this presentation.

THE LAW OF SERBIA IS APPLICABLE

Welcome to the website www.sparrow-world.shop. Company for production, trade and services Iggi percept doo export-import Valjevo allows you to use the services and content of its portal, which is subject to the Terms of Use listed below. Terms of use apply to all contents and services of www.sparrow-world.shop. By using any part of the portal, users are considered to be familiar with these conditions, as well as to accept the use of the content of this portal exclusively for personal use and at their own risk

Company for production, trade and services Iggi percept doo export-import Valjevo informs its valued customers who buy goods through the website www.sparrow-world.shop:

that the sale of goods via the website www.sparrow-world.shop is carried out within the registered activity of the company Production, Trade and Services Company Iggi Percept Doo Export-Import Valjevo, with headquarters in 14000 Valjevo, address: Koste Andrića 14, MB: 17394568, TIN: 100076258, phone: +381 66 129 921;

  • that the goods sold through the website www.sparrow-world.shop possess the properties required for the regular use of that type of goods in accordance with its purpose as defined in the Declaration;
  • that the conformity of the goods to the contract is determined EXCLUSIVELY according to the properties and purpose of the goods as defined in the corresponding Declaration;
  • that the selling price of the goods is indicated with each item, but it may also differ from the actual price due to updates thereof;
  • that the possibility of purchasing goods with special price benefits and/or with special sales incentives (promotional sales) is carried out in accordance with the conditions published on the website www.sparrow-world.shop;
  • that the photo of the product or packaging on the online store is the same as the actual product or packaging, but it may also differ due to changes made by the manufacturer;
  • that the consumer can pay for the goods he buys via the PayPal service;
  • that the consumer assumes the obligation to pay for the ordered goods when creating the purchase order by pressing the SEND ORDER button;
  • that in the case of non-conformity of the goods with the contract, the consumer has the right to declare a complaint in the manner defined by the Rulebook on handling consumer complaints for goods purchased through the ON LINE store, which can be downloaded HERE. The consumer can find the Complaint Request form in the Service - Complaints section;
  • that the consumer has the right to cancel the contract (cancel the purchase) within 14 days from the day of delivery, without giving a reason for cancellation. In case of cancellation, the consumer bears the costs of returning the goods. The consumer can find more detailed instructions for withdrawing from the contract in the section Service - Right to withdraw.


General conditions

Company for production, trade and services Iggi percept doo export-import Valjevo has the copyright to all content (textual, visual and audio materials, databases, programming code). Unauthorized use of any part of the portal, without the permission of the copyright owner, is considered a copyright violation and is subject to legal action.

Company for production, trade and services Iggi percept doo export-import Valjevo administers this site from its offices located in Serbia. In no way does it represent that the materials or services on this site are appropriate or available for use outside of Serbia, and access from areas where their content is illegal is prohibited. It is not permitted to use or export or import for the purpose of exporting materials or services on this site or any copying or adaptation in violation of applicable laws or regulations including, without limitation, the export laws and regulations of Serbia. If you decide to access this site from outside Serbia, you do so on your own initiative and are responsible for compliance with applicable local laws. These Terms and Conditions are interpreted in accordance with the laws of the Republic of Serbia and the principles of conflict resolution shall not apply.

Company for production, trade and services Iggi percept doo export-import Valjevo may revise these Terms at any time by updating this document. Please visit this page periodically to review the then-current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly stated legal notices and terms available on certain pages of this site.


User Submitted Material (Comments and Other Content)

Personal data that you provide to www.sparrow-world.shop for the purpose of obtaining products or services will be treated in accordance with our online privacy policy. The posting or transmission to or from this site of any illegal, threatening, abusive, defamatory, obscene, pornographic or other material that violates any law is prohibited.

Company for production, trade and services Iggi percept doo export-import Valjevo does not want to receive from you confidential or other information that it cannot freely dispose of at this location. Any materials, information or other communications you transmit or send to this site will be considered non-confidential and non-confidential. Company for production, trade and services Iggi percept doo export-import Valjevo has no obligations according to these announcements. Our employees may copy, disclose, distribute, apply or otherwise use the announcements and all data, images, sounds, text and all other materials contained therein for any and all commercial and non-commercial purposes.

Of course, this group of data does not include your personal data. In accordance with our Privacy Policy, we use them only for internal use, we do not disclose or forward them to third parties, but we use them exclusively for the purposes of processing your purchase orders.


Links to other Web sites

The links on this site to the sites of independent producers are provided solely for your convenience. If you use these links, you will leave this site. Company for production, trade and services Iggi percept doo export-import Valjevo has not reviewed all these sites of independent producers and does not control them and is not responsible for any of these sites or their content. Accordingly, we do not endorse or make any representations about them, or about any information, software, or other products or materials found there, or about any results that may be obtained from using them. If you choose to access any third-party websites linked to this site, you do so entirely at your own risk.


User forum

Company for production, trade and services Iggi percept doo export-import Valjevo may, but has no obligation to monitor or review any part of the site where users transmit or send messages or communicate exclusively with each other, including but not limited to the user forum, as and the content of any such communications. However, the company for production, trade and services Iggi percept doo export-import Valjevo is not considered responsible for the content of any of the aforementioned announcements, regardless of whether or not it derives from the law on copyright, defamation, privacy, obscenity or otherwise. Company for production, trade and services Iggi percept doo export-import Valjevo reserves the right to remove messages that contain material that we consider indecent, defamatory, obscene or in any other way unacceptable.

All information related to transactions between the customer and the store Iggi percept doo export-import Valjevo is considered a business secret, and should be treated in accordance with the laws of the Republic of Serbia.

Company for production, trade and services Iggi percept doo export-import Valjevo has the right to change these conditions of sale or the privacy policy at any time.


Data processing during website visits

When using certain functionalities (applications, requests) on our website in the contact form, requests for offers for the purchase and sale of goods, requests to receive news, information and promotions... The company for production, trade and services Iggi percept doo export-import Valjevo processes your personal data (personal identity data and contact information) only if you voluntarily provided them on our website in order to use our services and products. This personal data may include name, surname, e-mail, phone number and / or other contact information and will be used in accordance with the privacy policy and the purpose for which you provided it.


User privacy protection

On behalf of the company for production, trade and services Iggi percept doo export-import Valjevo, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers / users and data necessary for business and user information in accordance with good business practices and with the aim of providing quality service. We give customers choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly stored and is available only to employees who need this data to perform their work. All employees of the Company for production, trade and services Iggi percept doo export-import Valjevo (and business partners) are responsible for respecting the principles of privacy protection.


Delivery Information

The online store sparrow-world.shop has signed a contract with the courier services DHL and PTT through which it delivers to all countries of the world.

Delivery deadlines

After you have confirmed the order, you will receive a confirmation of the ordered products to your e-mail address that you specified when creating the order. From that moment, for all orders received by 13.00 from Monday to Friday, the estimated delivery time depending on the country of delivery is:

DHL 3-5 business days

PTT 4 -10 working days

in case the order was placed over the weekend (Saturday and Sunday), delivery is made as for orders received on Monday - that is, the next working day. Deliveries are not made on Saturdays and Sundays.


Delivery price


1. Delivery price for all European countries


The delivery price for all orders over 100 EUR is free, except for the Lazy Bag, whose delivery is charged regardless of the total amount of the order! For orders below 100 EUR, delivery is charged according to the attached price list, except for the Lazy Bag, whose delivery is charged at 8.00 EUR, regardless of the total amount of the order.


PTT UP TO

40 EUR - 10.00 EUR.

40 - 70 EUR - 8.00

70 - 100 EUR - 6.00

100 EUR + - 0.00

Lb 8.00 eur/pc.

 

DHL UP TO

40 EUR - 12.00 EUR.

40 - 70 EUR - 8.00

70 - 100 EUR - 4.00

100 EUR + - 0.00

 

2. Delivery price for Slovenia, Croatia and S. Macedonia

The delivery price for all orders over 60 EUR (if the courier service is PTT) or over 100 EUR (if the courier service is DHL) is free, except for the Lazy Bag, whose delivery is charged regardless of the total amount of the order! For orders under 60 EUR (PTT), i.e., 100 EUR (DHL), delivery is charged according to the attached price list, except for the Lazy Bag, whose delivery is charged 6.00 EUR, regardless of the total amount of the order.


PTT UP TO

30 EUR - 8.00 EUR.

30 - 60 EUR - 6.00

60 EUR + - 0.00

Lb 6.00 eur/pc.

 

DHL UP TO

40 EUR - 12.00 EUR.

40 - 70 EUR - 8.00

70 - 100 EUR - 4.00

100 EUR + - 0.00

 

3. Delivery price for Bosnia and Herzegovina and Montenegro


The delivery price for all orders over 60 EUR (if the courier service is PTT) or over 100 EUR (if the courier service is DHL) is free. For orders under 60 EUR (PTT), i.e., 100 EUR (DHL), delivery is charged according to the attached price list, except for the Lazy Bag, whose delivery is always free.

 

PTT UP TO

20 EUR - 6.00 EUR.

20 - 60 EUR - 4.00

60 EUR + - 0.00

LB 0.00 eur/pc.

 

DHL UP TO

40 EUR - 12.00 EUR.

40 - 70 EUR - 8.00

70 - 100 EUR - 4.00

100 EUR + - 0.00

 

4. Shipping cost for the countries of America, Asia and Africa, Canada, Australia, New Zealand and Oceania.


The delivery price for all orders over 110 EUR is free! For orders below 110 EUR, delivery is charged according to the attached price list. For the Lazy Bag, due to its dimensions, we do not have the possibility of delivery at the moment.

 

DHL UP TO

40 EUR - 20.00

40 - 80 EUR - 12.00

80 - 110 EUR - 8.00

110 EUR + - 0.00


Special conditions

Iggi percept doo Export-Import confirms that all items on the portal www.sparrow-world.shop are free for sale via the Internet, we also confirm and guarantee that all ordered goods will be sent within the agreed time to the end customer. Iggi percept doo Export-Import guarantees that the cost of the customs and courier services of the country of export (Serbia) are included in the paid delivery price.

Iggi percept doo Export-Import cannot guarantee and know whether there will be import customs costs, this depends on the specifics of the package as well as on the decision of the customs of the importer's (buyer's) country. Iggi percept doo Export-Import disclaims responsibility if, for any reason, the Customs of the importer's country does not want to clear the package. Iggi percept doo Export-Import does not get the package back in this case, Customs keeps such packages and we will not and cannot be obliged to refund the money. Iggi percept doo Export-Import will send goods only under these conditions.



Right to withdraw

In accordance with the Law on Consumer Protection (Sl.gl.RS no. 62/2014), we inform you that you have the right to withdraw from the contract without giving any reason within 14 days from the day the goods were delivered to you.

You can download the declaration of withdrawal from the contract HERE.

You need to print the statement, fill in the missing data, sign (sign and stamp for legal entities), and send to the address:

Company for production, trade and services Iggi percept doo export-import Valjevo

Koste Andrić 14

14000 Valjevo

Phone: +381 66 129 921

You can also contact us by e-mail at [email protected] or by calling +381 66 129 921 ( VIBER, WHATSAPP ) . Our operators will ask you for information about the items you want to return and the order number, after which you will receive an e-mail with detailed instructions for further action, as well as with the document, i.e., statement.

The consumer has the right to withdraw from a contract concluded at a distance, i.e., off-premises by means of a statement of withdrawal from the contract if it is sent to the merchant within 14 days from the day when the goods arrived in the country of the consumer, i.e., a third party designated by the consumer who is not the carrier.

The declaration of withdrawal from the contract produces a legal effect from the day it is sent to the merchant. After the expiration of 14 days from the day when the customer sent the cancellation, the product can no longer be returned.

By withdrawing from the contract, you are released from all obligations, except for the obligation to pay the costs related to sending the goods that are returned due to the withdrawal from the contract. The products must be unused, undamaged and in the original packaging, the original invoice and form - declaration of withdrawal from the contract must be attached.

Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for malfunctioning or damage to the product that is the result of inadequate handling of the product, i.e., the buyer is solely responsible for the reduced value of the product that occurs as a result of handling the goods in a way that is not adequate, that is, exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that the product is defective or damaged due to the buyer's fault, the price refund will be refused and the product will be returned to him at his expense.

Article 33 of the Law on Consumer Protection

If the consumer exercises the right to withdraw from the contract, it is considered that the contract has not even been concluded and the obligations stipulated in Articles 34 and 35 of this law arise.

The trader is obliged to return to the consumer without delay the amount paid by the consumer based on the contract, and no later than within 14 days from the day of receipt of the declaration of withdrawal, and after receipt of the product. In the case of a contract for the sale of goods that is concluded outside the business premises or at a distance, the merchant is obliged to return to the consumer the funds he paid under the contract when he receives or takes over the goods he delivered to the consumer under the contract, i.e., when he receives proof that the consumer sent the goods to the merchant, regardless of which of those actions the consumer took first.


Complaints

When picking up the shipment, please check your package in the presence of the courier. If there are visible damages on it (torn parts and crushing), you should not take the package. In this case, please call us on +381 66 129 921  ( VIBER, WHATSAPP )
  or send us an e-mail with your information (name, surname, phone) to the address [email protected] and state the reason why you refused to collect the package. We will inform you about further action as soon as possible.

If you received the shipment and after opening the box found that the delivered goods do not correspond to the ordered ones or the information on the invoice is not correct, please call us at the latest within 24 hours from the moment of receipt of the shipment by phone at the number +381 66 129 921, or send an e-mail mail with your information (name, surname, phone) to the address [email protected] and describe what kind of problem you have. We will inform you about further action as soon as possible.

If non-conformities appear on the purchased product in terms of the provisions of the Law on Consumer Protection, please act in the manner defined by the Rulebook on Consumer Complaints for Goods Purchased via the Internet Store (you can download the rulebook HERE). You should send the goods together with the Complaints Request form (you can download the form HERE) to the address Iggi percept doo export-import Valjevo (with an indication for the web shop), Koste Andrića 14, 14000 Valjevo.


Dispute resolution out of court

If the seller rejects the claim, he is obliged to inform the buyer about the possibility of resolving the dispute out-of-court and on the competent body for out-of-court settlement of consumer disputes, as well as to the out-of-court dispute settlement procedure is initiated at the buyer's request, but the seller is obliged to participates in the same.