When receiving the shipment, please check your package in the presence of the courier. If there are any visible damages (torn parts or dents), you should not accept the package. In this case, please contact us by phone at +381 66 130 001 (VIBER, WHATSAPP) or send us an email with your details (name, surname, phone number) to sparrowoffice2@gmail.com and specify the reason why you refused to accept the package. We will inform you about the next steps as soon as possible.

THE GOVERNING LAW IS THE LAW OF THE REPUBLIC OF SERBIA.

If you have received the shipment and, after opening the package, find that the delivered goods do not match your order or that the invoice information is incorrect, please contact us within 24 hours from the moment of receiving the shipment by phone at +381 66 130 001 (VIBER, WHATSAPP), or send us an email with your details (name, surname, phone number) to sparrowoffice2@gmail.com and describe the issue. We will inform you about the next steps as soon as possible.

If any non-conformity occurs on the purchased product in accordance with the provisions of the Consumer Protection Law, please act according to the Consumer Complaint Regulation for goods purchased through the online store (you can download the regulation HERE). The goods, together with the Complaint Request Form (you can download the form HERE), should be sent to the following address: Company for production, trade and services Iggi percept doo export-import Valjevo (marked "for web shop"), Koste Andrića 14, 14000 Valjevo.

FOR ORDERS FROM BOSNIA AND HERZEGOVINA

All of the above applies, only the goods together with the Complaint Request Form (you can download the form HERE) should be sent to the following address: TRADING STORE "GRAND STORE" (marked "for web shop"), Kneginje Milice 64, Bijeljina 76300.

FOR ORDERS FROM MONTENEGRO

All of the above applies, only the goods together with the Complaint Request Form (you can download the form HERE) should be sent to the following address: GRAND STORE DOO (marked "for web shop"), Petra Prlje bb, Podgorica.